Terms & Conditions

Fingals are the ‘owners’ and the guest is the ‘hirer’.

Reserving a property

Upon making a provisional booking you will be asked to complete a Booking Form and send a deposit to secure your holiday.  

Payment & confirmation of booking

A deposit is 30% of the total tariff (non refundable)  per property booked, is required to secure the reservation. When the deposit payment (or full payment, see below) is received and the completed booking form details processed, your booking will be confirmed by an emailed receipt of payment.  If we do not receive your deposit within the required timescale, we reserve the right to put the property back on general availability. If you cancel after that period, see ‘cancellation’ below.  When a booking is made within 6 or less weeks to arrival, full payment is due at the time of the booking.

The balance is due 30 days before your arrival date.  

General information about your stay at Fingals is sent out on receipt of final (or full) payment.

Your booking is not confirmed until we receive the Booking Form and deposit.  You will receive an email upon receipt.
 
If we do not receive your deposit within 7 days we reserve the right to cancel the provisional booking.

Cancellation

Hirer: If you cancel less than 4 weeks in advance of the holiday we will endeavour to re-let the property.  If we are unable to do so the balance of payment is still due.  If more than 4 weeks the deposit will be forfeited.

We strongly advise the purchase of Travel Insurance to cover you in this instance.

Any liability arising from the cancellation of your holiday by the owners, for whatever reason, is strictly limited to the total sum paid to us by you. No other payment or compensation will be offered. If for any reason you find that you have to curtail your stay whilst with us, we are unable to offer a refund of payment.

Owner: If the holiday is cancelled by the Owner the refund paid will be any sum you have already paid to the Owner.  We are unable to offer any other compensation arising from this cancellation.  Similarly we are unable to offer any refund if you decide to vacate your holiday property before the due departure date.

If our performance is hindered or prevented by a Force Majeure Event, we may, at our sole discretion, offer you:

1. alternative holiday dates, within the calendar year of your booking; or
2. such other remedy as we consider appropriate with regard to the circumstances.

Hirer’s responsibility

Upon completing the Booking Form the hirer commits to paying for the holiday. The Hirer also confirms that he/she is over eighteen years of age and is authorised to agree to the terms and conditions on behalf of all members of the party and to ensure that everyone in the party abides by these.  

Guests are requested to respect the peace and safety of everyone on site. All reasonable care must be taken of the property, grounds and facilities and they should be left in the same state and condition as they were on arrival. This includes leaving the property clean and tidy at the end of the stay, with all rubbish removed and placed in the communal waste bins. If you have occupied more than one property, and shared catering arrangements, the correct inventory must be returned to each cottage. The owners reserve the right to charge you if additional cleaning/maintenance of your property is required, over and above what would be considered reasonable at the end of a stay here.  If you have paid by a credit/debit card, you hereby authorise us to debit up to £100 in this respect.

The owners reserve the right to enter your property for inspection if they consider that the terms and conditions of hire may not/are not being adhered to, and also for the purposes of maintenance and housekeeping.

Prices

Include utilities, bed linen, towels (not pool/beach towels), one bag of logs if appropriate and use of all our published facilities.

Arrival & departure

All bookings are from 3 pm onwards on the day of arrival with departure no later than 10 am on the last day of your stay.  We ask that you give us your estimated time of arrival.

The Hirer agrees to leave the property clean and tidy at the end of the stay and to remove rubbish and recycling to the area opposite the top of the Tradesman’s Entrance.

Housekeeping

Your property will have been cleaned and the beds made up ready for your arrival.  If you are staying for 14 nights at the start of your second week, our housekeeping team will require entry to your cottage, usually around late morning, to change the bed linen and towels, clean the bathrooms, and vacuum clean throughout.  This is not a full clean and personal possessions will not be moved in the course of cleaning. We hold a set of housekeeping keys, so you do not need to leave door unlocked.

Information Folder

Please read this for information about your property, Fingals facilities and the surrounding area.

Facilities

We hope that you will use all of the facilities on offer and ask that you respect other guests and leave everything as you find it.

We trust parents/guardians/appropriate adults to take full responsibility for the safety of any children in their party.

Children under the age of 16 MUST be accompanied in the swimming pool by an adult who can swim. 

Please wear suitable tennis/sports shoes at all times on the tennis court.

Access

The Hirer agrees that The Owner may enter the property if a problem arises which requires maintenance or inspection.

Smoking

Smoking is not permitted in any of the properties.  If you smoke in the grounds please remove any cigarette butts/ash/remains.

Pets

Pets are very welcome at Fingals (they pay £5 per night and bring their own bedding and please make sure they do not sleep on beds or sofas/chairs) but they must never be left alone indoors at any time.  Please exercise them daily up the lane and clear up any accidents that may happen on the grounds.  Pets are NOT ALLOWED on the grass tennis court at any time of the year.   All dog poo must be picked up and put in the bin provided in the car park.

Use of fires

If your property has a wood burner or BBQ, please use with care and ensure that the fire is safely out when you leave the property and/or go to bed. Never leave a fire unattended.

Occupancy & use

Use of the property booked, the grounds and facilities is restricted solely to those named a resident on the booking form. Under no circumstances must occupancy exceed the maximum number of people as stated for your property. Sleeping in make shift beds (air-beds, camp beds etc), tents or cars anywhere on site is not permitted. The owners, at their discretion, reserve the right to refuse or revoke, without refund, any booking or terminate occupancy if you do not respect these terms and conditions of hire.

The owners are legally required to know who is on the premises at any time.  If you wish to invite friends or family to visit during your stay, you must notify this on your booking form. In exceptional circumstances, visitors may be may arranged later, but only in prior consultation with the owners.  Under no circumstances must visitors arrive on site without prior and reasonable notification. At peak times, visitors’ car parking may be restricted, as we have limited facilities on site, and resident guests take priority.  There is no overnight parking for non-residents.

Eco-Awareness

Please turn off all the lights whenever leaving the property and ensure that nothing is left unnecessarily on stand-by mode. Turn off fully all taps and showers after use, especially after use by younger children. Please respect the countryside and local wildlife, and do not leave any litter behind.

Breakages & damage

At the earliest opportunity, we ask that you notify us of any breakages or damage, and if anything in the property or leisure facilities are not functioning as you would expect. This gives us time to try and repair or replace the items for the rest of your stay, and to ensure that everything is in good order for the next set of guests. We reserve the right to charge for breakages or damage .  

PLEASE NOTE: we reserve the right to charge for the full cost of any breakages or damage caused to the property, its contents and to the leisure facilities here during your stay. In this situation, if you have paid by credit or debit card, you hereby authorise us to debit up to £100.00 from that card in respect of this.  If the cost is greater than this, we will separately seek the balance of these costs. We may also request a separate, refundable, security deposit in advance of your stay.

Please do not replace any broken or damaged items yourself – just let us know.

Forgotten/lost property

If we find any personal belongings left behind we will hold onto these for 14 days.  If not claimed after this time, the property will be disposed of.  If you request the return of your property within this timescale we will post it back to you and would appreciate receipt of the postage costs. We do not accept responsibility for the safety or safe transit of any items that we return. We return property using the standard (unrecorded) Royal Mail delivery service.

Complaints

We sincerely hope that you will enjoy your holiday with us. However, if you do have a complaint about any aspect of your stay at Fingals please raise the matter with us immediately so that we can try to resolve the matter for you.  If you are unable to find a member of staff please call 01803 722398 or 07786 137311.  We cannot deal with complaints made after you have left.

Data

At Fingals we are committed to ensuring that your privacy is protected. We will not share your information with a third party, but may email you from time to time with “Fingals News and Offers”. Should we ask you to provide certain information by which you can be identified when using the website or during telephone conversations, you can be assured that it will only be used in accordance with our privacy statement.  We may update this from time to time, please check our Privacy Policy to ensure that you are happy with any changes. This policy is effective from 01/01/2021.

Special Offers

Fingals may make Special Offers available to you – via the website or email newsletter and these will be for the length of time specified and will not apply to bookings already made  We take every reasonable precaution to ensure that our website, general information and provision of facilities are accurate and as stated. Please check with Fingals when making your booking if there are any details or facilities particularly important to you, including suitability of access for the elderly or infirm. The owners cannot be held liable should there be any changes or alterations that result in the unavailability of facilities here, for whatever reason, including routine or exceptional maintenance. Nor can we be held liable for accidents to guests or loss or damage to their belongings or cars.

Disabled access

Unfortunately Fingals is not able to provide wheelchair access or specific aids.  We are set in a remote little valley, the grounds are uneven and every property has either steps up to it or inside.

Illness during stay

If anyone or more occupants contact any viral infection the owners of Fingals must be notified at the time and there will. Be an additional deep cleaning charge of £100 payable.

Please note that whilst occasional day guests/visitors are welcome, we do not consider it reasonable or fair to other paying guests, for non-resident visitors/guests to visit you at Fingals most or every day of your stay.

To comply with our insurance terms and to preserve the exclusivity and quality of facilities for paying, resident guests, day visitors/non-resident guests are not permitted to use the leisure facilities at Fingals. You are responsible for ensuring that everyone in your party, as well as your guests, are aware of this. 

Safety

All facilities, leisure areas, and grounds here are unsupervised and unattended. Use is entirely at your own risk.

Please read the more detailed safety information on these facilities – this can be found in the guest information in your property, on arrival. It is the parent or guardian’s responsibility to supervise the safety and conduct of children at all times whilst on site. We do not accept any responsibility resulting from failure to do this. Do not leave children unattended whilst using, or in the vicinity of the swimming pool, sauna or gym, nor leave them unsupervised whilst using the outdoor play areas or indoor games room. When using the swimming pool, all children under the age of 16 much be attended by an adult, who can swim. Please wear suitable tennis/sports shoes at all times on the tennis court, to protect the court surface. Do not use any of the leisure facilities when closed for maintenance. Take care in wet weather, or after heavy morning dews, as the grounds, children’s play area and decking can become slippery. Any accidents on site must be reported to the owners immediately after they have occurred.